I think it's more for an internal staff, but there's a program called
IRM at http://www.stackworks.net/view.php/irm/index.html . The little
bit of time that I've had to work with it, it seemed pretty good, but
then 20 other things always came up ;)
On 8/9/05, Eric A. Hicks <lugmail@tampabay.rr.com> wrote:
> James Marcinek wrote:
>
> >Hello Everyone,
> >
> >I'm looking for an Open Source trouble ticket application and want to know
> if
> >anyone has any recommendations? LAMP or java based will work. I would
> prefer one
> >that is geared up for external customers but I would also be interested in
> ones
> >that are designed an internal organization. Any feedback would be great.
> >
> >
> >
> I tried one out a long time ago, but forgot the name. I do remember
> where I got it, however. Check out the listing of these PHP help desk
> programs, you may find one very useful.
>
> http://php.resourceindex.com/Complete_Scripts/Customer_Support/
>
>
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