Re: [SLUG] OT: Hard drive wanted, a few gigs or more

From: Robin (Roblimo) Miller (robin@roblimo.com)
Date: Tue Feb 05 2002 - 17:58:05 EST

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> You too? The helpdesk at Ximian definitely assured me that I was the only
> person who had ever had a problem with Ximian Gnome.

Helpdesk lesson # 1 is how to tell a customer, "You are the only one who
ever had this problem!" in a sincere voice even though 80% of all units
are being returned...

- Robin

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