never buy an HP again. Speak to their supervisor.
----- Original Message -----
From: "Ryland Bingham" <ryland@t3t.com>
To: <slug@nks.net>
Sent: Wednesday, May 15, 2002 11:09 AM
Subject: [SLUG] HP not Linux Friendly
> The cpu fan on my 3 month-old HP pavilon just died a noisey death. I
> called HP for a replacement as the system was still under warranty. They
> said I'ld have to ship the entire system back to them for repair. They
> don't think that the average user can replace a cpu fan. It was going
> to take 2-3 weeks to get the system back. Towards the end of the call I
> let it slip that I removed Win ME and was running linux, and the support
> person casually mentioned that part of the repair process was to wipe
> out linux and re-install Windows me. She said that without the original
> operating system, the tech would not be able to QC the system before
> sending it back to me.
>
> In effect, if you don't want to have your system wiped and unavailable
> for 3 weeks, you lose your Warranty. I went out and spent $15 for a new
> fan, but what do I do if something major dies on me?
>
> --
> Ryland Bingham
> Unix/Linux Specialist
> T3 Technologies-An IBM Premier Business Partner
> St. Petersburg, Florida
>
>
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