This is why I have for the past 10 years, built all my systems. I have
never had good luck with warranties. So if I build them I fix them. That
simple. No long waits on hold to talk with someone that will just end up
pissing me off.
Mike M.
Ryland Bingham wrote:
>The cpu fan on my 3 month-old HP pavilon just died a noisey death. I
>called HP for a replacement as the system was still under warranty. They
>said I'ld have to ship the entire system back to them for repair. They
>don't think that the average user can replace a cpu fan. It was going
>to take 2-3 weeks to get the system back. Towards the end of the call I
>let it slip that I removed Win ME and was running linux, and the support
>person casually mentioned that part of the repair process was to wipe
>out linux and re-install Windows me. She said that without the original
>operating system, the tech would not be able to QC the system before
>sending it back to me.
>
>In effect, if you don't want to have your system wiped and unavailable
>for 3 weeks, you lose your Warranty. I went out and spent $15 for a new
>fan, but what do I do if something major dies on me?
>
>
>
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