RE: [SLUG] Brandon Area Broadband

From: Steven Buehler (sanctuaryweb@hotmail.com)
Date: Sat May 17 2003 - 09:26:20 EDT


 
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> I live about 2 blocks from Brandon Town Center & I've never
> had a problem with roadrunner's connection. Their tech
> support however...now that leaves something else to be desired.

Polk County support is pretty good, but when we had out outage yesterday the first question online support asks is if I have a firewall or router installed, which has nothing to do with the fact that the connection from the wall to the modem is out.

Most of time when the cable light goes out I wait about 15 minutes to see if it comes back up; if not, I just call the local support number and ask if an outage has been reported in my area. If there's an outage tech support can't help much. :-)

SWB

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