On Tue, Jun 17, 2003 at 09:21:56AM -0400, Robert Foxworth wrote:
> Unfortunately what probably happens in a case like this, is that some
> shipping clerk or secretary gets the material, throws it away, and the
> high level executive -- to whom the return would have meaning -- is
> never informed of the return. Because then you are hoping a low paid
> clerk will (1) understand the issue and (2) show initiative outside of
> their job description.
>
> Nonetheless, I would do it too. Did SCO actually respond to the letter?
No. I'm sure I was one of hundreds of user group people who did the same
thing. But what can they say? By that time, they'd screwed the pooch.
They couldn't back down. They couldn't say, "Gee, come back and we'll be
nice from now on."
Paul
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