> > > 1. Log the incoming phone call date/time and phone number from
caller
> > > ID.
> > >
> > > 2. Keep an audio record of the conversation between the operator
and the
> > > customer for training/customer service purposes.
You are proposing to record the caller (customer) without his
knowledge or consent? I strongly suggest you have your attorney
advise about this beforehand.
- Bob sent at 1251 est
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