Bill Shaw wrote:
>
>
>
> 1. some guy willing to take abuse because he is a mindless script
> reader
> 2. some one who is willing to work for 6.25 to 7.50 an hour ( this pay
> scale is based on what vz level 1 techs report)
> 3. half a$$ training before shoving these script readers on the phone.
> 4. If there average call time is longer than 7 minutes they are
> in trouble
> 5. Get in trouble more than 3 times and your fired.
>
> So basicly you have to be stupid to take that job. I had some
> really bad
> ones who even had issues reading the script on the screen.
>
>
> Or maybe they can hear in your voice how you look down on them and
> aren't willing to go out of their way to assist you.
Hey, gents. I'm just catching up with the thread as I slept last
night. I agree with Bill. I enjoy everyone's viewpoint on this list,
but if I got stuck trying to offer customer service to Wee Robby--or
some of the others of you (you know who you are), I'm more than certain
that you would report stupidity. It wouldn't necessarily be based on my
own mental aptitude so much as the fact that I would probably be
dragging my heels as I had just dealt with every jerk in the county that
is having a M$ problem, and suddenly $7.50 doesn't seem like nearly
enough money to put up with this abuse.
Have you ever tried to talk to a telemarketer? When they call at
dinnertime, they get yelled at a lot. Next time they call, talk to
them. Let them know that you aknowledge them as a human being. You
will be shocked. One time a telemarketer got off the phone with me in
tears, promising that she would in fact enroll in school and pursue her
dream of being a such-and-such... ...it's been long enough ago that I
can't even remember what it was.
You might me confusing apathy for stupidy, anyway, and there is a
huge difference.
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