michael hast wrote:
> Bill Shaw wrote:
>
>>
>>
>>
>> 1. some guy willing to take abuse because he is a mindless script
>> reader
>> 2. some one who is willing to work for 6.25 to 7.50 an hour (
>> this pay
>> scale is based on what vz level 1 techs report)
>> 3. half a$$ training before shoving these script readers on the
>> phone.
>> 4. If there average call time is longer than 7 minutes they are
>> in trouble
>> 5. Get in trouble more than 3 times and your fired.
>>
>> So basicly you have to be stupid to take that job. I had some
>> really bad
>> ones who even had issues reading the script on the screen.
>>
>>
>> Or maybe they can hear in your voice how you look down on them and
>> aren't willing to go out of their way to assist you.
>
>
> Hey, gents. I'm just catching up with the thread as I slept last
> night. I agree with Bill. I enjoy everyone's viewpoint on this list,
> but if I got stuck trying to offer customer service to Wee Robby
A. I take offesnse to that.
B. I have not had to call Level 1 in years
C. I only deal with Level 3 techs as they are the ones who actually know
something about dsl and computers.
I am always very nice on the phone. Just because I dont like them does
not mean I am rude sob on the phone to them. I worked in a call center
I been yelled at crused and everything else. Again may talk about them
after I hang up how they were stupid idiots but I am always nice to them.
> --or some of the others of you (you know who you are), I'm more than
> certain that you would report stupidity. It wouldn't necessarily be
> based on my own mental aptitude so much as the fact that I would
> probably be dragging my heels as I had just dealt with every jerk in
> the county that is having a M$ problem, and suddenly $7.50 doesn't
> seem like nearly enough money to put up with this abuse.
> Have you ever tried to talk to a telemarketer? When they call at
> dinnertime, they get yelled at a lot. Next time they call, talk to
> them. Let them know that you aknowledge them as a human being. You
> will be shocked. One time a telemarketer got off the phone with me in
> tears, promising that she would in fact enroll in school and pursue
> her dream of being a such-and-such... ...it's been long enough ago
> that I can't even remember what it was.
> You might me confusing apathy for stupidy, anyway, and there is a
> huge difference.
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