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Chris Mathey escribió:
> I'm looking for an OSS trouble ticketing system for use at a small (25
> user) company.
> I see there a few out there and thought I would reach out to SLUG advice.
> I plan on running it on a LAMP stack (not tied to it though).
For most cases, Best Practical's Request Tracker seems to be good
enough. Or maybe overkill :) I know that the LAN airline from Chile uses
RT, with 60+ million cases and several hundred agents.
GLPI (and GLPI/OCS Inventory-NG) is good for IT platform ticketing, and
OTRS/OTRS::ITSM is good is you need ITIL support. I've heard of Mantis
and some others, but I've worked with RT, GLPI and OTRS.
HTH,
- --
José Miguel Parrella Romero (bureado) PGP: 0x005C3B82
Debian Developer Caracas, VE/Quito, EC
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