I used to work for HP tech support and they would ship most parts out to the customers house. The customer would then ship back the bad part. I'm surprised they won't do a fan. It's cheap and they don't loose out since you have to give them a credit card number as colatereal. Have you tried to call again or speak to a manager? If you bend there arm a little they'll ship it. When I was there they shipped hard drives, motherboards, cdroms, cables, fans, power supplies... all providing the customer was comfortable doing that kind of stuff. We would even walk people through installing the parts they recieved. It's been over 3.5 years so maybe they have changed there policy.
Brett
>>> ryland@t3t.com 05/15/02 12:04 PM >>>
The cpu fan on my 3 month-old HP pavilon just died a noisey death. I
called HP for a replacement as the system was still under warranty. They
said I'ld have to ship the entire system back to them for repair. They
don't think that the average user can replace a cpu fan. It was going
to take 2-3 weeks to get the system back. Towards the end of the call I
let it slip that I removed Win ME and was running linux, and the support
person casually mentioned that part of the repair process was to wipe
out linux and re-install Windows me. She said that without the original
operating system, the tech would not be able to QC the system before
sending it back to me.
In effect, if you don't want to have your system wiped and unavailable
for 3 weeks, you lose your Warranty. I went out and spent $15 for a new
fan, but what do I do if something major dies on me?
-- Ryland Bingham Unix/Linux Specialist T3 Technologies-An IBM Premier Business Partner St. Petersburg, Florida
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