I would email Carly Fiorina and explain your plight to her. One of her staff
will likely be assigned to put out the fire and you will end up with a new
fan and an explanation.
Smitty
On Wednesday 15 May 2002 21:55, you wrote:
> I used to work for HP tech support and they would ship most parts out to
> the customers house. The customer would then ship back the bad part. I'm
> surprised they won't do a fan. It's cheap and they don't loose out since
> you have to give them a credit card number as colatereal. Have you tried to
> call again or speak to a manager? If you bend there arm a little they'll
> ship it. When I was there they shipped hard drives, motherboards, cdroms,
> cables, fans, power supplies... all providing the customer was comfortable
> doing that kind of stuff. We would even walk people through installing the
> parts they recieved. It's been over 3.5 years so maybe they have changed
> there policy.
>
> Brett
>
> >>> ryland@t3t.com 05/15/02 12:04 PM >>>
>
> The cpu fan on my 3 month-old HP pavilon just died a noisey death. I
> called HP for a replacement as the system was still under warranty. They
> said I'ld have to ship the entire system back to them for repair. They
> don't think that the average user can replace a cpu fan. It was going
> to take 2-3 weeks to get the system back. Towards the end of the call I
> let it slip that I removed Win ME and was running linux, and the support
> person casually mentioned that part of the repair process was to wipe
> out linux and re-install Windows me. She said that without the original
> operating system, the tech would not be able to QC the system before
> sending it back to me.
>
> In effect, if you don't want to have your system wiped and unavailable
> for 3 weeks, you lose your Warranty. I went out and spent $15 for a new
> fan, but what do I do if something major dies on me?
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