I bought a boxed set of Red Hat 7.2 for my new laptop
recently to find out the it didn't (I admit fault for
not checking) the new graphics chip set. I contacted
Red Hat support and basicly told they do not offer
very complete support for laptops, a rather short
sighted stance.
I investigated SuSe and didnt' get a clear answer then
looked at Mandrake and found that they did support the
chip set starting with 8.2.
The long and short of it is that I am now a happy
Mandrake user.
I will not ever user Red Hat or even suggest red hat
to any one.
Carson
--- robin <robin@roblimo.com> wrote:
> >
> >
> >When you do talk to the right person, ask them this
> "So you mean to tell me
> >that if I sella computer that I make, and someone
> asks me to put Red Hat on
> >it, and I do for NO CHARGE, that's wrong?" You'll
> be amazed at the answer
> >you get.
> >
>
> I would not be amazed at all. Someone who makes
> computers and represents
> them as "running Red Hat Linux" without having
> bought a copy of Red Hat
> for each one of those computers is going to piss off
> Red Hat. They get
> (literally) thousands of support request calls and
> emails every day from
> people who got Red Hat free or bought a cheapie CD.
> I don't think Red
> Hat is handling this problem in a smart way -- they
> should be using
> those support requests as an opportunity to
> *politely* sell support
> services IMO -- but I don't work for Red Hat and
> have no say in how they
> run their business.
>
> I get hundreds of emails every week through
> linux.com requesting
> (usually free) detailed support for "Linux 7.3" or
> whatever, so I am
> more sympathetic than most to Red Hat's problem. And
> I assure you, it
> *is* a problem. OSDN is not in a position to turn
> that problem into an
> opportunity, as the classic business dictum says one
> should, but Red Hat
> certainly is, but instead they're irritating people
> who should be their
> natural allies.
>
> (sigh)
>
> - Robin "Roblimo" Miller
> Editor in Chief, OSDN
> (Linux.com, Newsforge.com,
> freshmeat.net, Slashdot.org,
> DaveCentral.com, and other
> popular tech Web sites)
>
>
>
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