>I think the basic complaint was that Indian call centers were *all* "level
>1" support of the type you describe -- with a basic inability to escalate
>problems on top of the communication difficulties.
>
This is correct. And if you'd read either the original (local to Dell
HQ) Austin American-Statesman story or Joe Barr's NewsForge piece the
same morning instead of the generic AP one that came later, you'd know
that only *commercial* Dell support was coming back to the U.S., not
consumer support. :)
- Robin
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