>
> This is correct. And if you'd read either the original (local to Dell
> HQ) Austin American-Statesman story or Joe Barr's NewsForge piece the
> same morning instead of the generic AP one that came later, you'd know
> that only *commercial* Dell support was coming back to the U.S., not
> consumer support. :)
And a PS to this: several Dell people have quietly told us this article
was the "tipping point" piece that pushed them to make the change:
http://www.newsforge.com/article.pl?sid=03/10/20/194207&mode=nested&tid=85
- Robin
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