Hrmmm, sounds like someone is trying to stereotype the Southern American
accent and paint /us/ (because I am one - born and raised on a farm in
Mississippi) as slack-jawed, uneducated, unrefined people; and that's
just plain wrong.
For the record, areas in Texas, Tennessee, Atlanta, North Carolina, and
countless other places across the south (like Tampa and Miami for
example) are very metropolitan and have people from all over the world.
The point of me bringing up the Dell article was not so much to slam the
Indian tech-support crowd, but to more or less point out that moving
such jobs abroad was a bad idea from the start. It was only chosen to go
that route to "save money" on employee wages. So rather than save money,
it seems that the Dell company has spent money to set up shop over there
only to watch it fail miserably and now they must spend even more cash
to bring the jobs back domestically where they should have been all
along.
And as for those of you who have the mental image that southerners lack
any education, class, refinement, or just plain think we are backwards
backwoods racists - I hold up a special finger on both hands just for
you in protest. :-) People from the Northeast, Midwest, and Western
United States are not the only enlightened people on the planet.
-jtiner
>-----Original Message-----
>From: slug@nks.net [mailto:slug@nks.net] On Behalf Of
>levi@bard.sytes.net
>Sent: Wednesday, November 26, 2003 11:20 AM
>To: slug@nks.net
>Subject: Re: [SLUG] Dell ditches India for Tech Support
>
>> Find this article at:
>>
>http://www.cnn.com/2003/TECH/biztech/11/24/dell.call.centers.ap/index.h
>tml
>
>> Some U.S. customers have complained that the Indian technical-support
>> representatives are difficult to communicate with because of thick
>accents
>> and scripted responses.
>>
>> Tech support for corporate customers with Optiplex desktop and
>Latitude
>> notebook computers will instead be handled from call centers in
>Texas,
>> Idaho and Tennessee, Dell spokesman Jon Weisblatt said Monday.
>>
>> "They're extremely polite, but I call it sponge listening -- they
>just
>> soak it in and say, 'I can understand why you're angry,' but nothing
>> happens," Kronk said.
>
>I don't see how they think that moving call centers to Texas and
>Tennessee
>is going to fix these problems. They'll still have thick accents and
>be
>difficult to understand ("Y'all gah re stawl wen ders."). They'll
>still
>be poorly trained and have scripted responses and perform sponge
>listening
>- these things are inherent in the nature of basic phone tech support.
>Of
>course, being americans, they'll no longer be extremely polite...
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