mark@bish.net wrote:
>
> Let me just say that as a customer of Verizon you don't get access to the
> same help that these 're-sellers' get access to. I have the phone numbers
> to prove it. When shit hits the fan I have it down to a science. I have
> my current ISP call Verizon - get a ticket opened up and then I call
> Verizon with a 'secret' number that their regular Customer Service has no
> idea about and do all the follow up. I'm generally talking to Level-N
> Tech who knows what the hell is going on and has me up and running after
> he figures out Verizon has screwed up. (Note: as this is Verizon - this
> procedure doesn't work 100% of the time) But is pretty reliable.
Those phone numbers would prove mighty useful for those of use forced to
support customers with DSL through Verizon DSLAMs.
Mind sharing? ;)
-- - Ian C. Blenke - Director of Service Delivery <icblenke@nks.net> (This message bound by the following: http://www.nks.net/email_disclaimer.html) ----------------------------------------------------------------------- This list is provided as an unmoderated internet service by Networked Knowledge Systems (NKS). Views and opinions expressed in messages posted are those of the author and do not necessarily reflect the official policy or position of NKS or any of its employees.
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