Verizon Tech1: Uhh... Are you using Windows?
Me: Yes.
Verizon Tech1: What version of Windows are you using?
Me: X-Windows
Verizon Tech: Uhh... Uhh... Hang on...
Me: OK
Verizon Tech1: What kind?
Me: X-Windows
Verizon Tech1: It's not on my list.
Me: It's for experts. Can you bump me up a level
Verizon Tech1: Sure...
<repeat for Tech2, and Tech3....>
Verizon Tech4: What version of Windows?
Me: X-Windows
Verizon Tech4: Oh, I use Debian at home.
Me: <smile>
Ken Elliott
=====================
-----Original Message-----
From: slug@nks.net [mailto:slug@nks.net] On Behalf Of Joe Brandt
Sent: Saturday, September 03, 2005 9:15 AM
To: slug@nks.net
Subject: Re: [SLUG] verizon dsl
> Well, yeah, that response was a little harsh... however, I will back
> up what the parent post is saying. They do simply read from a script.
> I tried telling the tech support about 20 times that I'm a consultant,
> I know what I'm doing, I've tried that already, I've tried that
> already, I've tried that already, and so on. They make me try it
> anyway... that was annoying.
>
In Verizon corner. When I hooked up to DSL several years ago I called tech
support to help me set up my browser / verizon account. The lowest level
person quickly realized that me running Linux was over his head and bumped
me to level 2.
Well I ended up with the direct phone number to a level 3 technician. I
installed Opera which worked with their system and I got a job offer from
them (I made more money building boats so I turned them down). I would rate
it a positive experience.
I am a happy Linux / Verizon customer.
Joe Brandt
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