>From: Ron Youvan <ka4inm@tampabay.rr.com>
>Reply-To: slug@nks.net
>To: slug@nks.net
>Subject: Re: [SLUG] VoIP hardware & service provider recommendations
>Date: Fri, 22 Sep 2006 20:33:08 -0400
> I got my wife Vonage. The hardware is rented as part of the fee.
>Lightning
>screwed it up last month, they replaced it FREE.
>
> If you buy it you replace it. (no FREE)
>
> Same for my cable modem. Two years ago the wall wart (power supply)
>went bad
>and they replaced modem (they upgraded to the latest model FREE) and
>supply.
>I would not do business otherwise unless something very compelling was
>offered.
>
> If I change service providers, I send this one back and I get a
>different one.
>I do not have your problem to start with.
>--
> Ron KA4INM
I have Vonage now and my router was hit by lightening. I have been a Vonage
customer for over a year but was told that the device is now my property and
I am responsible for replacing it.
The final straw for me is that Vonage expects me to buy equipment that only
works with their service. That is not going to happen and I don't want to be
in the same position in the future. Any equipment that I buy will be vendor
neutral.
Jonathon
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