This thread has been interesting. My own experience with RedHat has been a
mixed bag when I was using the distro, which was my first.
I do not like their lack of documentation in their "deluxe workstation"
versions that one pays $80.00 for. The same amount of money buys a much
better value with SuSE's professional versions where you get enough
documentation to administer the applications and OS on your box most of the
time. I cannot precisely compare the support quality of RedHat and SuSE as
by the time I switched distros, I understood linux fairly well, but, I found
the knowledge and aptitude of RedHat tech support to vary greatly, from one
case where the advise was downright destructive, to admittedly not knowing
what the problem was and passing me to the next level of support, to handling
the matter professionally and promptly. Real book documentation for RH has
to be purchased in the form of expensive heavy books. I have found that SuSE
usually has better hardware compatibility than does RedHat. Also, the few
times I have needed them for support, their personnel were always polite,
professional and to the point. I have my business in a city where the
government runs on RH linux and the folks I know there who use it really like
it, but the sys admin managing it truly knows his stuff.
All in all, I think SuSE is a better choice for laptops and workstations.
You have been persuaded to make lemonade out of lemons by the cranky fellow
at RedHat. Someday they will learn.
Smitty
On Sunday 16 June 2002 07:48, you wrote:
> If you do choose to call Chris Burnette, please don't shoot him...he is
> just the sales guy for Florida who happens to sit next to the one who
> called me.
>
> When you do talk to the right person, ask them this "So you mean to tell me
> that if I sella computer that I make, and someone asks me to put Red Hat
> on it, and I do for NO CHARGE, that's wrong?" You'll be amazed at the
> answer you get.
>
> I'm gong to consider this closed on my end. I had the conversation with
> them and only wanted the group to know what Red Hat is really about. Until
> Friday I was a huge Red Hat supporter. Now, every single commercial and
> residential customer I have will hear one thing...SuSE. Like Red Hat, they
> too have a good product, and are channel friendly.
>
> And finally...Happy Fathers Day everyone.
>
> Dave
>
> *****************
> David R. Meyer
> President
> CRB Technologies, Inc.
> 813.651.4933 (ph)
> 813.389.4529 (mobile)
> david@crbtechnologies.com
> Custom Data Solutions Powered by SuSE Linux
> http://www.crbtechnologies.com
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