Robin,
      I'm curious as to what they meant with the statement below. Both Verizon 
and Brighthouse (or whatever du jour) are FCC regulated. I'm not sure what 
*law* 
would allow them to provide "nasty" customer service. Thanks.
Jon
> >
> >
> innocent people, but that (as TW managers told me), it's legal for them 
> to *be* nasty.
> 
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