Bill Glidden wrote:
>>No they wont. Verizon does not even support macintosh. Not the first
>>person there knows how to use a mac except what they read off a
>>script. They are stupid people who dont want to hear anything about
>>linux bsd or anything not windows.
>>
>>
>
>
><soapbox>
>Maybe I'm grumpy but your response is offensive. Just because the people
>answering the phone don't know Linux or Mac OS doesn't mean they're stupid.
>Don't be so quick to criticize those who don't share the same knowledge base
>as you. Those folks answering the phones are trying to make a living, same
>as everyone else.
></soapbox>
>
Well, yeah, that response was a little harsh... however, I will back up
what the parent post is saying. They do simply read from a script. I
tried telling the tech support about 20 times that I'm a consultant, I
know what I'm doing, I've tried that already, I've tried that already,
I've tried that already, and so on. They make me try it anyway... that
was annoying.
The absolute worst thing I experienced from them, was when I was
troubleshooting a new install, and I knew it was an outside line issue
and told them repeatedly, the tech support person (reading from their
script) finally finished every troubleshooting option (3 hours later)
and finally told me he thought it was a billing issue?!?!?!? So he
forwards me to billing. Mind you, it was 5:55pm when I was finally
forwarded to billing. The billing rep asked me why I was forwarded to
billing and I told him that tech support said it was a billing issue.
The billing rep told me, and I quote "he probably sent you here because
it was 6pm and his shift was up". So, I was trying to be patient and
I asked if the billing rep could forward me back to tech support since
it was not a billing issue... he said "I'll try, but that dept. closes
at 6pm, so I might not be able to get you connected" Luckily, he got
me transferred just in time before the lines went to auto response. I
spent another hour on the phone with another tech support rep, who tried
to make me go through the script again. I finallly asked to speak to a
supervisor and I demanded that they send a service tech out here to
examine the lines up to the demark. After much squaking and threatening
on my part, they finally scheduled someone. So, two days later, they
discovered that it was, in fact, an outside line issue.... as I told
them from the beginning.
Ok, I'm done ranting. Like I've said previously, I've had nothing but
bad experiences with Verizon DSL. I will never endorse their services.
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